Return & Refund Policy
uncanned.in, operated by BetterForU Brands Private Limited
Last Updated: July 2026
The Short Version
We make drinks. Once a can leaves us and reaches you, it can't come back. That's food safety, not fine print. But if anything arrives damaged, leaking, missing, or just wrong, we'll fix it with a replacement or a full refund. Write to us within 72 hours of delivery and we'll take it from there.
1. Returns
We don't accept returns on our drinks. They're consumables, and once shipped we can't restock or resell them safely. This isn't us being difficult, it's how food works.
What we do instead: if something's wrong with your order, we replace it or refund it. Everything below explains how.
2. Damaged, Leaking, or Defective Cans
Carbonated drinks travel rough sometimes.
If your order arrives with cans that are leaking, punctured, bloated, or already open:
- Write to us within 72 hours of delivery.
- Include your Order ID and a photo or short video of the cans and the outer box.
- We'll send replacements. If you'd rather have your money back, or if we're out of stock, we'll refund you in full.
Light denting that doesn't break the seal is cosmetic. The drink inside is fine. If it still bothers you, tell us anyway. We'll hear you out.
3. Wrong or Missing Items
Wrong flavour, wrong quantity, something missing from the box. Tell us within 72 hours with your Order ID and a photo of what arrived. We'll ship what you actually ordered, or refund the difference. You don't need to send anything back.
4. Didn't Like the Taste?
That's fair. Taste is personal. We can't refund opened cans, but we do want to know what didn't work. Write to us. It shapes what we make next.
5. Cancellations
Changed your mind? Cancel any time before your order is dispatched and we'll refund you in full, no questions. Once it ships we can't pull it back, but Sections 2 and 3 still have you covered.
6. Lost or Undelivered Orders
If tracking says delivered but nothing arrived, or your order has gone quiet in transit for more than 7 days, write to us. We'll chase the courier and either reship or refund. You won't be stuck in the middle.
7. Refunds, How and When
Refunds go back to your original payment method.
We process approved refunds within 2 business days.
Your bank or card issuer may take another 5 to 7 business days to show it.
Shipping fees are refunded when the fault is ours: damage, wrong items, or non-delivery.
8. Bought Us on Blinkit, Zepto, or Swiggy Instamart?
Returns and refunds for quick-commerce orders are handled by the platform you ordered from, through their app and on their timelines. If you get stuck, write to us anyway. We'll help where we can.
9. How to Reach Us
Email: hello@uncanned.in
Include your Order ID. We reply within 1 business day, usually faster.
10. The Legal Bit
uncanned is a brand of BetterForU Brands Private Limited. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and other applicable Indian law. We may update this policy from time to time. The version on this page is the one that applies.
